Unfortunately, our product was copied about 18 months ago and there are a few sellers out there passing off counterfeit products made in China, using all our copyrighted images and videos, so people assume they have purchased from us. This has been quite devastating to our good brand name and reputation; we are a small family run Australian business of 19 years.
Please contact your bank immediately and inform them of this fraudulent charge and they will refund you or if you paid using PayPal, you can raise a dispute with them, and they will also refund you. If you have been provided a tracking number from Hook-Eze via email please contact Australia Post to view your order status. If you contact us before contacting Australia Post we will direct you to them
Should you have any information with regards to your purchase, for example, the name on the bank statement next to the charge or a screenshot of your purchase, please pass this on to us and we can report this to our attorneys.
We are sorry you have had this experience.